Change managers help prepare your staff for change, whether that change is the introduction of a new computer system, the merger of two organisations, cultural change, or even significant downsizing.
Change management is a little like internal marketing: it’s convincing the people who work for you that they should be involved and not fearful of the change. Call us to speak to a specialist about providing a change manager to work in your team anywhere in Australia or NZ. Change managers are often assisted by change analysts, who provide essential support for their role.
What can a change manager do for me?
Help implement new systems and processes
There is no point having IT build and deliver a new system if the intended users of that system refuse to use it, or resist its implementation to the point where it does not deliver benefits to the organisation. A change program will ensure that staff will not be a barrier to system implementation.
Change corporate culture
Culture change is hard: culture takes time to build, and even more time to change. A change manager with experience in cultural change programs can bring additional insights and methods to bear.
Remove barriers to amalgamation
Every part of every organisation has its own culture, and merging two or more parts, or even two or more oganisations has an element of cultural change. This is particularly true when you need to downsize because of overlaps.
Reduce headcount without friction
People form bonds with each other, and any change to an organisation that involves headcount reduction is going to affect not just the staff who are leaving, but those you want to retain as well. A change management program can reduce that friction to a minimum.
Why use a change manager?
Change managers have advanced people and communications skills, that they can apply to change programs. Just giving the task to an existing manager without those skills may not be successful.
Experience across multiple industries
Our change managers usually have experience not only across multiple organisations, but also across multiple industries. This allows them to bring approaches to your change program that you may not have considered.
A single point of control
Having a single change manger for a change program means that all of the elements of that program have a single point of control, so that the program is coherent.
Don't take our word for it
Group Financial Controller
I am writing in my capacity as the Group Financial Controller of Australand Holdings Limited to thank HCi Consulting for a job well done in successfully documenting financial processes within Australand’s financial environment.
General Manager Human Resources
I would like to thank HCi … for your significant contribution to ‘Connect’, our intranet site within Boral Clay and Concrete
General Manager Human Resources
I am pleased to endorse the services provided by HCi in designing and developing the structure and content for Canon’s Human Resources intranet.
Product Supply Director
I would like to take this opportunity to thank HCi for your support in successfully concluding our recent project.
Senior Product Manager
I am writing to provide an endorsement for the work undertaken by HCi on behalf of the Commonwealth Bank for the Diammond Services produce, a software system used by our institutional banking clients.
I write to thank you for successfully completing the documentation projects undertaken for the NSW Fire Brigades.
As I have come to expect from other dealings with HCi at the Office of State Revenue, they provide an excellent level of service, and their specialist knowledge in documentation was of great value.
Information Technology Manager
As Information Technology Manager for Parramatta City Council, I would like to thank HCi for your work in developing our policies and procedures for the Records Management Section.
Sales Support Manager
I am writing to provide an endorsement for the work undertaken by HCi on behalf of Pfizer.
Project Manager Design
As the training Project Manager for this important Westpac project, I am writing to thank you for the outstanding job your people to delivered to me.
Frequently asked questions
A change manager is a professional who:
- facilitates and mediates users from across the business in workshops and forums
- promotes cultural buy-in from staff
- ensures a smooth transition period with business change
- gains consensus on business issues from groups of people
- prepares agenda topics for discussion
- documents the findings of the workshops and forums
Change managers will use meetings with staff to identify what the barriers to change might be, and to find out what might motivate them to accept change. They will then design a detailed program of communications and other feedback meetings to ensure that staff embrace the change. A change manager will then help in the delivery of that program by writing materials, presenting to staff and dealing with other stakeholders.
Change mangers need superlative people skills, and need to be able to communicate comfortably with staff at all levels. They also need the imagination to create a change program that will work, and the drive to ensure that everyone in the organisation gets behind it.
The cost of a change manager will depend on a number of factors including the length of the engagement, the location (and if all of the work can be done remotely), the particular expertise you require, and who’s available at the time. Typical rates from HCi are $145-220/hr plus GST.
You do. We provide the change manager, but you as the client are totally in charge of what they do.
Just ask to talk to one of our change managers and get their ideas on how long your project might take.
Call us. We currently have over 1000 on our database, and we can often have perfectly-matched resumes to you within the hour.
We provide change managers in: Sydney, Melbourne, Brisbane, Canberra (ACT), Adelaide, Perth, Auckland, Wellington and Christchurch.
Rates for change managers vary according to experience and capability.