Electronics and Industrial

Client organisations: AGLMech, Agrichem, Akerkvaerner, Alcan, Ansaldo, Armor, Ausenco, Australian Conveyor Engineering, Boral, BP, Brookfield Multiplex, CAE, Canon, Cardno, Decmil, Downer, DTZ, GE Commercial, GridSense, Grosvenor Engineering, Haden, Honeywell, John Holland, Kellog Brown and Root, Komatsu, L-3, Laing O’Rourke, Leightons, Lexmark, Metal Manufacturers, Mitsubishi, Mt Gibson Iron, Oil Search, Raytheon, Schneider, Sony, Toxfree, Transfield, UGL, United Group, Ventia, Worley Parsons

Job 14461: The HR department of a major multinational asked us to present a half-day session on the implications of the Privacy Act on employee records. Classification: Training

Job 14396: A gaming machine company needed to modify its operating manuals to cope with multiple legislative requirements. We provided a writer to do the work, which was completed on time and in budget. Classification: Software system description

Job 14354: N/A Classification: Software user documentation

Job 14347: Provided a permanent TW with electrical background to engage with engineers to develop user and technical documentation for Sonar systems Classification: Software user documentation, Software system description

Job 14346: A large national construction contractor recognised that the critical operational reference information held on its intranet was not supporting employee activity as well as it could. They asked us to conduct a detailed examination of this knowledge management issue and recommend ways to bring about improvements. We did this and provided a detailed analysis, recommendations, and system development requirements covering: – Presentation of information in structures and formats that are easier to browse, search, and use (the current structures and formats are complex and confusing) – Easier methods for information owners to maintain their information. – Facilities for knowledge-holders to freely deposit information in the system (knowledge capture). – Use of metadata to link a subject area to those who have associated expertise, in order to automatically maintain a ‘corporate yellow pages’. Classification: Knowledge management report

Job 14343: HCi presented a one day training course to selected staff to provide them with skills to conduct internal audits, so that the company can comply with the QA standard, ISO9001. Classification: Training

Job 14312: Provided a technical writing specialist to a large construction services company to develop user documentation for two internally developed project management systems. Classification: Software user documentation

Job 14278: Permanent staff placement of a project manager with a business analyst background to manage process development projects at a leading multinational in the financial services industry. Classification: Procedures for new processes

Job 14277: A leading international mining and resources company had developed a project management system that required user guides. HCi planned and wrote this documentation. Classification: Software user documentation

Job 14238: A financial services company sought HCi’s assistance in developing a package of information for consultants and end users of a new web-based application. HCi recommended and developed a set of materials geared to develop confidence in all user groups for the online product. The package included a user guide, quick reference card, online help, consultant training book and animated demonstration to be used in launching the product. Classification: Software user documentation, Software operations (not user) procedures, Training materials

Job 14231: Provided a writer to update the documentation for a set of gaming machines, for a leading Australian manufacturer. Classification: Hardware user documentation

Job 14218: The client has had a long term relationship with HCi, and we have assisted over many years to implement its QA system, upgrade and expand its scope, and help the client to continuously improve its systems. The latest assignemtn involved HCi documenting some new processes not previously incorporated within the scope of the QA syste, and helping various departments to streamline its activities and make them more efficient and accountable. Classification: Procedures for existing processes

Job 14164: The client company is involved in multiple aspects of the building and construction industry, and has over 6200 employees Australia-wide. Its payroll processes are run through a single group. HCi was asked by the client to plan out how to document all of its payroll processes, providing an ‘end to end’ process map and procedure guide for all payroll functions, including reporting and paper trails for each task. The Manual was also designed to cover responsibilities for each task, the chronology of the processes, and a complete guide to integrate IT functions in their existing payroll processing system with other aspects of the payroll task. HCi’s plan set out a full documentation project plan, including delivery of the material through the company’s Intranet using FrontPage. Classification: Procedures for existing processes

Job 14142: Our client was a developer and installer of gaming machines. A common problem in this industry is the need for different reporting and different documentation in each legislation area (each State), and we provided a writer to customise the support documentation for the client’s products for a new market. Classification: Software user documentation

Job 14051: We supplied a technical specialist for 14 months to redevelop the intranet of a large international contruction company. We identified and resolved stuctural and navigation problems, developed content tuned to audience needs, and page layouts and designs that enhanced usability and functionality. Classification: Procedures for existing processes

Job 12950: Developed a plan for the implementation of ISO9001 at the IT division on a major civil works contracting company. The division had three major arms: e-business, SAP implementation and change/problem management. Classification: QA consulting report

Job 12846: Developed a documentation plan for process development and documentation of financial shared service procedures for a major industrial materials group. Classification: Procedures for new processes, Procedures for existing processes

Job 12839: After winning a competitive tender from a leading multi-national lending corporation, HCi planned and implemented user documentation, classroom training and on-line self-paced training for a major software implementation. This was carried out by a team of four senior HCi consultants. The client was experiencing rapid change and accelerated growth during the project. HCi completed the project and achieved very high client satisfaction. Classification: Software user documentation, Training materials

Job 12832: long term technical writer providing specialist services to the Communication department of a large international contruction company Classification: Procedures for new processes, Procedures for existing processes




Some of our clients are so happy with our work that they insist on putting their thanks in writing. The following quotes are from letters that we have received from happy clients.

“I am writing in my capacity as the Group Financial Controller of Australand Holdings Limited to thank HCi Consulting for a job well done in successfully documenting financial processes within Australand’s financial environment.”

“As Group Information and Technology Manager, I would like to endorse the services provided by HCi in documenting processes for IT operations, maintenance and recovery. The project delivered efficiencies for staff learning via reference material while reducing risk and costs.” [Australand]

“I would like to thank HCi … for your significant contribution to ‘Connect’, our intranet site within Boral Clay and Concrete.” [GM HR Boral Clay & Concrete]

“I am pleased to endorse the services provided by HCi in designing and developing the structure and content for Canon’s Human Resources intranet.” [GM HR]

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of the Commonwealth Bank for the Diammond Services produce, a software system used by our institutional banking clients.” [Senior Product Manager]

“I would like to take this opportunity to thank HCi for your support in successfully concluding our recent project.” [Clorox Product Supply Director]

“The Corporate Direct Program team would like to thank you for your contribution to ecommcorporate Release 1 … Without your involvement the implementation would certainly not have been as smooth and efficient.” [Commonwealth Bank Corporate Direct Program Executive]

“It is my pleasure to provide a reference to HCi for the documentation and consulting services your company has provided Genasys for over 3 years.” [MD]

“We are pleased to provide HCi an endorsement for its assistance in helping us attain certification to ISO 9000 for Hanimex Corporate and Logistics.” [Regional MD]

“Thanks for your help with the project to document data reformatting processes handled by our office for the Office of State Revenue.” [PM Office of Land Information Policy and Coordination]

“On behalf of everyone at McMahon White and Associates, I would like to offer our very sincere thanks for your dedicated, highly professional efforts in developing the CMC-MIS online help system, on time and within budget.” [MD]

“I write to thank you for successfully completing the documentation projects undertaken for the NSW Fire Brigades.” [Director Resources]

“As I have come to expect from other dealings with HCi at the Office of State Revenue, they provide an excellent level of service, and their specialist knowledge in documentation was of great value.” [Project Manager]

“As Information Technology Manager for Parramatta City Council, I would like to thank HCi for your work in developing our policies and procedures for the Records Management Section.”

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of Pfizer.” [Sales Support Manager]

“As General Manager Safeworking Systems and Operational Standards, I am very pleased to endorse the services provided by HCi in facilitating a major overhaul of Rail Infrastructure Corporation’s safety standards documentation.”

“The technical ability of HCi’s staff and their ability to recommend appropriate solutions to our documentation needs is obviously a reason for choosing HCi.” [Tyndall User Services Manager]

“I am pleased to provide an endorsement for HCi concerning the various work at FLORAfoods relating to our quality system and documentation.” [Quality System Manager]

“As the training Project Manager for this important Westpac project, I am writing to thank you for the outstanding job your people to delivered to me.” [Project Manager Design]