Client organisations: AEMO (NEMMCO), AGL, Alstom, Arup, AusGrid, Bechtel, Caltex, Cardno, Hunter Water, Landis Gyr, Origin Energy, Red Energy, Tivok, Transurban, Veolia

Job 14381: A local oil company needed to merge two IT operations, necessitating a change of over 400 desktops to a different operating environment. We provided a writer who researched and wrote user support material which won praise from the users. Classification: Software user documentation

Job 14292: An Australia-wide energy company requested our assistance in planning and costing performance support requirements for a major SAP upgrade. We reviewed existing support materials and established what additional materials needed to be developed. We analysed current usage patterns to plan appropriate media and resourcing of training in various sets of tasks, and wrote a recommended training plan to provide training in a range of media to meet the different audience needs. This plan formed an essential part of the change management costing and scheduling of the upgrade project. Classification: Software user documentation, Training materials

Job 14214: A power supply company that was brining some IT services back in-house after a period of outsourcing requested our help in identifying and documenting the core IT processes. We carried out an analysis of the activities undertaken by IT and its relationships with the business. Our plan streamlined these activities into four core processes, and the ways in which IT accounts for these activities in reference to overall strategy and reporting requirements. Classification: Procedures for existing processes

Job 14165: A major Australian energy supplier was implementing a company-wide system of documentation and training materials based on a document management product called Mentor which is developed by Panviva. HCi provided the technical writing resources to author and/or edit the materials in Mentor and to track progress. Classification: Software user documentation


Some of our clients are so happy with our work that they insist on putting their thanks in writing. The following quotes are from letters that we have received from happy clients.

“I am writing in my capacity as the Group Financial Controller of Australand Holdings Limited to thank HCi Consulting for a job well done in successfully documenting financial processes within Australand’s financial environment.”

“As Group Information and Technology Manager, I would like to endorse the services provided by HCi in documenting processes for IT operations, maintenance and recovery. The project delivered efficiencies for staff learning via reference material while reducing risk and costs.” [Australand]

“I would like to thank HCi … for your significant contribution to ‘Connect’, our intranet site within Boral Clay and Concrete.” [GM HR Boral Clay & Concrete]

“I am pleased to endorse the services provided by HCi in designing and developing the structure and content for Canon’s Human Resources intranet.” [GM HR]

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of the Commonwealth Bank for the Diammond Services produce, a software system used by our institutional banking clients.” [Senior Product Manager]

“I would like to take this opportunity to thank HCi for your support in successfully concluding our recent project.” [Clorox Product Supply Director]

“The Corporate Direct Program team would like to thank you for your contribution to ecommcorporate Release 1 … Without your involvement the implementation would certainly not have been as smooth and efficient.” [Commonwealth Bank Corporate Direct Program Executive]

“It is my pleasure to provide a reference to HCi for the documentation and consulting services your company has provided Genasys for over 3 years.” [MD]

“We are pleased to provide HCi an endorsement for its assistance in helping us attain certification to ISO 9000 for Hanimex Corporate and Logistics.” [Regional MD]

“Thanks for your help with the project to document data reformatting processes handled by our office for the Office of State Revenue.” [PM Office of Land Information Policy and Coordination]

“On behalf of everyone at McMahon White and Associates, I would like to offer our very sincere thanks for your dedicated, highly professional efforts in developing the CMC-MIS online help system, on time and within budget.” [MD]

“I write to thank you for successfully completing the documentation projects undertaken for the NSW Fire Brigades.” [Director Resources]

“As I have come to expect from other dealings with HCi at the Office of State Revenue, they provide an excellent level of service, and their specialist knowledge in documentation was of great value.” [Project Manager]

“As Information Technology Manager for Parramatta City Council, I would like to thank HCi for your work in developing our policies and procedures for the Records Management Section.”

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of Pfizer.” [Sales Support Manager]

“As General Manager Safeworking Systems and Operational Standards, I am very pleased to endorse the services provided by HCi in facilitating a major overhaul of Rail Infrastructure Corporation’s safety standards documentation.”

“The technical ability of HCi’s staff and their ability to recommend appropriate solutions to our documentation needs is obviously a reason for choosing HCi.” [Tyndall User Services Manager]

“I am pleased to provide an endorsement for HCi concerning the various work at FLORAfoods relating to our quality system and documentation.” [Quality System Manager]

“As the training Project Manager for this important Westpac project, I am writing to thank you for the outstanding job your people to delivered to me.” [Project Manager Design]