Legal and Accounting

Client organisations: Blake Dawson, Copyright Agency, Ernst & Young, Freehills, PwC, RSM Bird Cameron, The College of Law

Job 14397: A client had previously developed a large online help system in HDK, but had lost the in-house skills to be able to maintain it. We provided an HDK expert who helped them recompile and edit the help system. Classification: Software user documentation

Job 14393: A major international accounting firm had an in-house developed practice management system used by 20,000 people across Australasia. We carried out a strategic review of the performance support practices for the system, and made a number of key recommendations which will help the firm reduce costs, reduce non-compliance risks, and improve the usability and utilisation of the system. Classification: Document management consulting report

Job 14326: The client is a major provider of education services to the professional community, and is currently planning to expand its services to other States of Australia and to NZ. The client has undertaken major planning activities for the proposed expansion, but the planning documents prepared by other consultants proved to be too technical or complex for its Board members to readily comprehend. HCi was asked to assist the client to confirm the planning undertaken to develop educational content for different markets, and to describe and summarise this material for presentation to the Board. Classification: Ad hoc consulting with no report

Job 14279: HCi was requested to analyse the documentation needs for a tax accounting package developed by a major accountancy firm for the Australian market. We developed a plan for providing online help for the product, that could be scaled as the produce expanded to cover different market niches, with corresponding training for conulting accountants. Classification: Software user documentation, Document management consulting report, Training materials

Job 14163: A government department asked HCi to review and evaluate existing documentation in their Operations area and to provide a plan and process for updating and managing this large volume of documentation. We assisted the client in planning a documentation structure for delivery via their intranet and a plan for resourcing the writing/rewriting of manuals and other documents to bring them up to date. We also, in consultation with the client, developed procdures for managing the set of controlled documents, including review cycles, authorisations and document standards. At handover we provided training in the use of a standard template to provide a common look and feel. Classification: Procedures for new processes, Knowledge management report, Training



Some of our clients are so happy with our work that they insist on putting their thanks in writing. The following quotes are from letters that we have received from happy clients.

“I am writing in my capacity as the Group Financial Controller of Australand Holdings Limited to thank HCi Consulting for a job well done in successfully documenting financial processes within Australand’s financial environment.”

“As Group Information and Technology Manager, I would like to endorse the services provided by HCi in documenting processes for IT operations, maintenance and recovery. The project delivered efficiencies for staff learning via reference material while reducing risk and costs.” [Australand]

“I would like to thank HCi … for your significant contribution to ‘Connect’, our intranet site within Boral Clay and Concrete.” [GM HR Boral Clay & Concrete]

“I am pleased to endorse the services provided by HCi in designing and developing the structure and content for Canon’s Human Resources intranet.” [GM HR]

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of the Commonwealth Bank for the Diammond Services produce, a software system used by our institutional banking clients.” [Senior Product Manager]

“I would like to take this opportunity to thank HCi for your support in successfully concluding our recent project.” [Clorox Product Supply Director]

“The Corporate Direct Program team would like to thank you for your contribution to ecommcorporate Release 1 … Without your involvement the implementation would certainly not have been as smooth and efficient.” [Commonwealth Bank Corporate Direct Program Executive]

“It is my pleasure to provide a reference to HCi for the documentation and consulting services your company has provided Genasys for over 3 years.” [MD]

“We are pleased to provide HCi an endorsement for its assistance in helping us attain certification to ISO 9000 for Hanimex Corporate and Logistics.” [Regional MD]

“Thanks for your help with the project to document data reformatting processes handled by our office for the Office of State Revenue.” [PM Office of Land Information Policy and Coordination]

“On behalf of everyone at McMahon White and Associates, I would like to offer our very sincere thanks for your dedicated, highly professional efforts in developing the CMC-MIS online help system, on time and within budget.” [MD]

“I write to thank you for successfully completing the documentation projects undertaken for the NSW Fire Brigades.” [Director Resources]

“As I have come to expect from other dealings with HCi at the Office of State Revenue, they provide an excellent level of service, and their specialist knowledge in documentation was of great value.” [Project Manager]

“As Information Technology Manager for Parramatta City Council, I would like to thank HCi for your work in developing our policies and procedures for the Records Management Section.”

“I am writing to provide an endorsement for the work undertaken by HCi on behalf of Pfizer.” [Sales Support Manager]

“As General Manager Safeworking Systems and Operational Standards, I am very pleased to endorse the services provided by HCi in facilitating a major overhaul of Rail Infrastructure Corporation’s safety standards documentation.”

“The technical ability of HCi’s staff and their ability to recommend appropriate solutions to our documentation needs is obviously a reason for choosing HCi.” [Tyndall User Services Manager]

“I am pleased to provide an endorsement for HCi concerning the various work at FLORAfoods relating to our quality system and documentation.” [Quality System Manager]

“As the training Project Manager for this important Westpac project, I am writing to thank you for the outstanding job your people to delivered to me.” [Project Manager Design]